Jackpot City Casino Review
About Jackpot City Casino
There’s only a small handful of online casinos out in the world that have been around since the beginning. It’s a difficult task to take all the right steps, stay current with technology and meet the needs of customers in a fast-growing industry like online gaming. With all of that said, Jackpot City Casino has successfully done all the things mentioned above to stay relevant for over 18 years now.
Jackpot City Casino was first introduced to the online gambling community in 1998. Since its inception, ownership has been able to keep the brand alive despite recent issues related to customer service and payouts within the overall casino group. This casino is a member of The Place Group, owned by Digimedia Limited Casinos and operated by Bayton Ltd. That company operates online casinos under a iGaming license provided by the Malta Gaming Authority. While the site is free to except Aussie players, the are not authorized to provide service within the U.K. because of the lack of a license with the U.K. Gaming Authority.
When you visit Jackpot City Casino
Upon hitting the home landing page, players are greeted by a landscape that includes the brilliant bright city lights of a Vegas style city called Jackpot City. That’s the overall theme of the casino, and it has drawn customers for almost two decades. Everything was designed to create a feeling of excitement and fun, which it exactly what an online casino site is expected to do.
The layout of the classic website includes a large promo advertising banner integrated with the aforementioned background at the top of the page. Featured games advertising is kept to a minimum in order to allow for a large section devoted to describing the casino and how it functions. Doing that is not always a good thing, but it doesn’t seem out of place on this site. At the bottom of the page, players get access to all the requisite disclosures and disclaimers.
It only seems natural that a veteran online casino has always relied on the software platform from a software provider that has also been around since the beginning. Of course, that means Microgaming. Bucking current trends, Jackpot City Casino is available with downloaded software designed exclusively for Mac and PC users. If players want to access the site with their web browsers in instant play mode, that works just as well. Finally, the site does provide mobile device access, which will be discussed below. As always, Microgaming’s software platform includes an embedded random number generator, which is responsible for prompting all standard online casino games to provide random and honest results. The software and random number generator have recently been tested and certified as fair by the independent auditors at eCOGRA. Site security is provided by the latest in 128-bit digital encryption technology and integrated with firewalls.
Free Spins and Bonus at Jackpot City Casino
Jackpot City’s promo package is loaded with goodies for the players, even if it doesn’t includes a no deposit bonus. The fun starts with a nice sign up bonus package that covers the player’s first four deposits. At each interval, players are eligible to get a 100% matching bonus of up to $400 AUD. The monies can be used anywhere in the casino, carrying a wagering requirement of 50X. Unfortunately, that’s a rather stiff requirement, which makes it very difficult for players to turn their bonuses into real cash.
If players want other promos, they will be more than happy with a package that includes lots of daily and weekly promos built around free spins, no deposit bonus drawings for special prizes and reload bonuses. The site also allows players to accumulate loyalty rewards on the way to becoming VIP members of the Palace Group. As members, players get access to more free spins on designated games, cash rebates, exclusive drawings and special customer service specials.
Jackpot City Casino in the Mobile
Without the need to download mobile app software, players with mobile devices that are compatible with most operating systems can access an optimised mobile website. While the mobile website might not include an entire library of games, the quality of the content is just as good as that provided to regular website customers on their PCs and laptops. This looks like a trend towards the future as online casinos move away from requiring players to download lots of extra software.
Games at Jackpot City Casino
Anyone who has visited multiple online casinos know the legend of software developer Microgaming. As one of the truly elite software platforms in the industry, Microgaming provides its operators with up to 450 of the best online casino games known to mankind. The games cover a wide range of categories, including 3-reel classics, video poker, live dealer games (Baccarat, Blackjack, Roulette), scratch cards, arcade style games, table games and 3D video pokies (non-progressive, progressive, branded).
Microgaming’s games are noteworthy because of the outstanding video and audio features that are used to bring games to life. The video pokies include multiple game-play formats, free spin opportunities, 50/50 gambling games and interactive bonus features that allow players to amass big winnings. The most popular games in the portfolio include Game of Thrones, The Dark Knight Rises, Lost Vegas, Dragonz, Thunderstruck II, Jurassic Park, Avalon II, Mega Moolah (progressive jackpot), Bridesmaids, and Playboy.
Deposits and Withdrawals at Jackpot City Casino
Among the popular deposit methods offered at Jackpot City Casino are Skrill, MasterCard, Visa, Lobanet, Paysafecard, InstaDebit, GluePay, ClickandBuy, bank wires and Neteller. Many of these options can also be used to make withdrawals. All banking transactions are subject to limits and conditions that should be identified prior to the first deposit.
Getting Help at Jackpot City Casino
For 18 years now, Jackpot City has done a fine job with customer service. There was a time a few years back when many of the Palace Group’s casinos came under scrutiny for dubious practices. Those issues have been resolved. Customer service reps are available via live chat, phone and email.
Conclusion: There’s plenty of new casinos on the market that provided all the bells and whistles a player could want. Then, there’s the old guard that includes Jackpot City Casino. It’s hard to knock 18 years of experience, especially when the website offers top games, amazing bonuses and good customer service. The online casino veteran still warrants serious consideration.